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| City of |
| Glenn Heights, TX |
Monday - Friday
8:00 am - 5:00 pm |
| Phone 972-223-1690 |
| Fax 972-223-9307 |
| 1938 S. Hampton |
| Glenn Heights, TX 75154 |
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| WATER BILLING DEPARTMENT |
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  Utility
Billing
1938 S. Hampton Road
Glenn Heights, TX. 75154
Phone: 972-223-1690 ext. 200, 201 and 213
Fax: 972-223-9307
Hours of Operation:
8:00 – 5:00 p.m. - Monday - Friday
 After
hours emergency: 972-223-3478
For inquiries and service requests:
“Citizens
Action Center”
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| The function of the Utility Billing Office is to provide the citizens
of Glenn Heights with prompt and courteous customer service while maintaining
an accurate and efficient water billing system. The staff provides water
and sewer customer service to the citizens of Glenn Heights, reviews and
coordinates the monthly bills. |
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| STAFF |
| Clara Bell |
Judy Shelton |
Carrie Whitfill |
| Senior Utility Billing |
Utility Billing Clerk |
Utility Billing Clerk |
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| SERVICES
PROVIDED |
Receive
and process payments (cash, check, money order, credit card)
Respond
to billing inquiries and service requests
Resolve
online bill payment issues
Receive
and process new applications and deposits
Disconnection
of meter for final bill
Coordinate
monthly billing
Issue
service requests |
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| MONTHLY BILLING |
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| Water and Sewer Charges: The water and sewer rates are billed in
two parts: meter/base charge and volume/usage charge. |
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Meter/base charges cover overhead costs such as |
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 reading
and maintaining the meter, |
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account
maintenance and billing, |
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mailing
bills and processing. |
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| 2 |
The volume/usage charge is billed in thousands of gallons and
determined by the amount of water used. This charge covers variable
costs such as |
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chemicals, |
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electric
power, |
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facility
maintenance, |
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repair
of water and sewer mains |
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cleaning
the sewer system |
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purchased
water and |
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sewer
treatment. |
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| Sanitation: (Garbage & Brush) A flat rate per month provides
twice a week residential trash pickup which includes one container.
Additional trash containers are available for an extra monthly fee. |
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| All trash should be placed at the curb or alley depending on neighborhood
by 7:00 a.m. on Tuesdays and Fridays to ensure prompt pick-up. |
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| The Sanitation fee covers some bulky items and four feet (4') bundled
brush and limbs. |
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Bulky
items are picked up on Tuesday and Friday. |
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Larger
bulky items (i.e., furniture, appliances, mattresses, etc.) may
require special pick-up by contacting WASTE MANAGEMENT, our Solid
Waste Contractor, to arrange for pick-up. (Additional charges may
apply) |
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| Storm Water Drainage Fee: This
fee funds the City’s Storm Water Utility to meet requirements
of an unfunded federal mandate to control Storm Water pollution. |
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| The Storm Water Drainage Fee for residential customers is a flat
fee. The fee for commercial customers is based on land size. This fee
funds Storm Water control efforts such as: |
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Storm Drainage Maintenance, |
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Annual Street Sweeping, |
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Household Hazardous Waste Disposal, |
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Clean Up Day, |
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Increased surveillance, investigation and |
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Prosecution of illegal dumping. |
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| WATER BILL PAYMENT METHODS |
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| The City will accept payments in cash, check, money order or credit
card (Visa and Master Card only). |
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| Payments may be made by: |
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Mail, |
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Telephone, |
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Online, |
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Drop Box (in front of City Hall), or |
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In person at the Utility Billing Payment window located in the foyer of City
Hall. |
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| MOVING
OR TRANSFER OF SERVICE |
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| Please notify us in advance of the move or transfer date by: |
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