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| Shop Glenn Heights |
| City of |
| Glenn Heights, TX |
Monday - Friday
8:00 am - 5:00 pm |
| Phone 972-223-1690 |
| Fax 972-223-9307 |
| 1938 S. Hampton |
| Glenn Heights, TX 75154 |
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| WATER BILLING DEPARTMENT |
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  Water
Billing Department
1938 S. Hampton Road
Glenn Heights, TX. 75154
Phone: 972-223-1690 ext. 200, 201 and 213
Fax: 972-223-9307
Hours of Operation:
8:00 – 5:00 p.m. - Monday - Friday
 After
hours emergency: 972-223-3478
For inquiries and service requests:
“Citizens
Action Center” |
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| Requirements to establish Water/Sewer/Garbage Service |
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- Complete online
application form. Present forms to the Utility
Billing office in person, by mail, fax, or online
- Deposit is $100-$150.
You may pay the deposit in person, by cash, check, money
order, Master Card or Visa
- Once the application forms are
received and approved, you may pay the deposit by telephone
with Master Card or Visa
- Provide a copy of valid driver’s
license or picture ID.
- Provide copy of any paperwork showing
new ownership
- Fax: 972-223-9307
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| Note: Due to the Privacy Act, account information will be discussed
only with the person on the account. |
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| Other
Utilities & Services |
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| HILCO
Electric Cooperative, Inc.
800-338-6425 |
ONCOR
Electric
972-791-2888 |
| Atmos
Energy 888-286-6700 |
| AT&T
800-464-7928 |
| DeSoto
ISD 972-223-6666 |
| Red
Oak ISD 972-617-2941 |
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| The function of the Utility Billing Office is to provide the citizens
of Glenn Heights with prompt and courteous customer service while maintaining
an accurate and efficient water billing system. The staff provides water
and sewer customer service to the citizens of Glenn Heights, reviews and
coordinates the monthly bills. |
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| STAFF |
| Clara Bell |
Judy Shelton |
Carrie Whitfill |
| Utility Administrator |
Utility Billing Clerk |
Utility Billing Clerk |
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| SERVICES
PROVIDED |
Receive
and process payments (cash, check, money order, credit card)
Respond
to billing inquiries and service requests
Resolve
online bill payment issues
Receive
and process new applications and deposits
Disconnection
of meter for final bill
Coordinate
monthly billing
Issue
service requests |
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| MONTHLY
BILLING |
| Water and Sewer Charges: The
water and sewer rates are billed in two parts: meter/base charge and volume/usage
charge. |
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| 1 |
Meter/base charges cover overhead costs such as |
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 reading
and maintaining the meter, |
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account
maintenance and billing, |
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mailing
bills and processing. |
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| 2 |
The volume/usage charge is billed in thousands of gallons and
determined by the amount of water used. This charge covers variable
costs such as |
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chemicals, |
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electric
power, |
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facility
maintenance, |
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repair
of water and sewer mains |
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cleaning
the sewer system |
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purchased
water and |
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sewer
treatment. |
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| Sanitation: The City
has recently adopted a recycling plan, and as such, regular trash collection
has changed from twice a week collection to once a week collection.
The total amount of refuse collection should not be affected. |
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| A flat rate per month provides once a week residential trash pickup
which includes one container and once a week recycling pickup on Wednesdays.
A separate 96 cart is provided for recycling. Additional trash containers
or recycling containers are available for an extra monthly fee.
Schedule is as follows: |
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- Tuesdays: Trash and brush/bulk for residences East of S.
Uhl Road – Use GREEN LID CART ONLY.
- Wednesdays: Citywide recycling – Use YELLOW LID
CART ONLY.
- Fridays: Trash and brush/bulk for residences West of S.
Uhl Road – Use GREEN LID CART ONLY.
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| All trash and recyclables should be placed at the curb or alley depending
on neighborhood by 7:00 a.m. on collection day to ensure prompt pick-up.
Please be sure to place your collection carts at curbside ONLY on your
designated day. Place carts at least 3 feet from vehicles, other carts
or objects with the lid facing the street. The lid must be completely
closed. |
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| Recyclable material includes: (Recycling
Instructions) |
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- Cans and Foil: tin, aluminum, steel or bi-metal cans,
aerosol cans and jar lids.
- Paper: Newspaper, junk mail, cardboard,
books, phone books, egg cartons, frozen food packaging, paper bags
and boxes and magazines.
NO gift wrapping paper, No photos, or food contaminated paper.
- Plastic: Plastic bottles #1-#7, milk jugs and detergent containers.
NO plastic
bags, NO food contaminated items, NO Styrofoam
or packing peanuts.
- Glass: Bottles and jars, food containers,
beverage containers. (Please rinse) NO light bulbs, ceramics
or glass windows or mirrors.
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| Do not place construction debris, hazardous waste, pesticides, herbicides,
batteries, oil, paint, CFL light bulbs, cleaning fluid, biomedical
waste, sharps or dead animals weighing over 10 pounds in collection
carts. |
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| Residents may place out for collection up to four (4) cubic yards
of bulk waste (furniture, washers, dryers, etc.) on regular trash collection
day. |
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- Brush no longer has to be bundled but please be sure to cut limbs,
branches, etc. into manageable lengths. No limbs over 40 pounds.
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| Storm Water Drainage Fee: This
fee funds the City’s Storm Water Utility to meet requirements
of an unfunded federal mandate to control Storm Water pollution. |
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| The Storm Water Drainage Fee for residential customers is a flat
fee. The fee for commercial customers is based on land size. This fee
funds Storm Water control efforts such as: |
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Storm Drainage Maintenance, |
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Annual Street Sweeping, |
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Household Hazardous Waste Disposal, |
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Clean Up Day, |
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Increased surveillance, investigation and |
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Prosecution of illegal dumping. |
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| WATER BILL PAYMENT METHODS |
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| The City will accept payments in cash, check, money order or credit
card (Visa and Master Card only). |
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| Payments may be made by: |
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Mail, |
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Telephone, |
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Online, |
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Drop Box (in front of City Hall), or |
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In person at the Utility Billing Payment window located in the foyer of City
Hall. |
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| MOVING
OR TRANSFER OF SERVICE |
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| Please notify us in advance of the move or transfer date by: |
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