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Shop Glenn Heights
City of
Glenn Heights, TX
Monday - Friday
8:00 am - 5:00 pm
Phone 972-223-1690
Fax 972-223-9307
1938 S. Hampton
Glenn Heights, TX 75154
 
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WATER BILLING DEPARTMENT

Water Billing Department Water Billing Department
City of Glenn Heights
1938 S Hampton Rd.
Glenn Heights, TX 75154

Phone: 972-223-1690 ext. 200, 201 and 213
Fax:    972-223-9307


Hours of Operation:
8:00 – 5:00 p.m. - Monday - Friday
After hours emergency: 972-223-3478

For inquiries and service requests:
Citizens Action Center

Requirements to establish Water/Sewer/Garbage Service
 
  • Complete online application form. Present forms to the Utility Billing office in person, by mail, fax, or online
  • Deposit is $100-$150. You may pay the deposit in person, by cash, check, money order, Master Card or Visa
  • Once the application forms are received and approved, you may pay the deposit by telephone with Master Card or Visa
  • Provide a copy of valid driver’s license or picture ID.
  • Provide copy of any paperwork showing new ownership
  • Fax: 972-223-9307
Note: Due to the Privacy Act, account information will be discussed only with the person on the account.

Helpful Links
Auto Bank Draft
Online Bill Payment
Water/ Sewer Rates
Online Application form
Application for Water Service
Utility Billing FAQ's
Recycling Instructions
 
Other Utilities & Services
HILCO Electric Cooperative, Inc. 800-338-6425
ONCOR Electric
972-791-2888
Atmos Energy 888-286-6700
AT&T 800-464-7928
DeSoto ISD 972-223-6666
Red Oak ISD 972-617-2941
The function of the Utility Billing Office is to provide the citizens of Glenn Heights with prompt and courteous customer service while maintaining an accurate and efficient water billing system. The staff provides water and sewer customer service to the citizens of Glenn Heights, reviews and coordinates the monthly bills.

 UTILITY QUESTIONS or CONCERNS
Click to View Question/Concern Form 1. Click here to fill out Question/Concern form
Note: All Fields are required
Date: 04/19/14
Name of Person Requesting Information:
Representing Firm or Company:
Address:
City: State: Zip:
Phone Number: ( )-
Email Address:
Full Description of utility question or concern:
For your safety, your Computer IP Address is: 54.226.46.21

 SERVICES PROVIDED
Receive and process payments (cash, check, money order, credit card)
Respond to billing inquiries and service requests
Resolve online bill payment issues
Receive and process new applications and deposits
Disconnection of meter for final bill
Coordinate monthly billing
Issue service requests

 MONTHLY BILLING
Water and Sewer Charges: The water and sewer rates are billed in two parts: meter/base charge and volume/usage charge.
 
1 Meter/base charges cover overhead costs such as
  reading and maintaining the meter,
  account maintenance and billing,
  mailing bills and processing.
   
2 The volume/usage charge is billed in thousands of gallons and determined by the amount of water used. This charge covers variable costs such as
  chemicals,
  electric power,
  facility maintenance,
  repair of water and sewer mains
  cleaning the sewer system
  purchased water and
  sewer treatment.
 
   
Sanitation: The City has recently adopted a recycling plan, and as such, regular trash collection has changed from twice a week collection to once a week collection. The total amount of refuse collection should not be affected.  
   
A flat rate per month provides once a week residential trash pickup which includes one container and once a week recycling pickup on Wednesdays. A separate 96 cart is provided for recycling. Additional trash containers or recycling containers are available for an extra monthly fee.

Schedule is as follows:

 
   
  • Tuesdays: Trash and brush/bulk for residences East of S. Uhl Road – Use GREEN LID CART ONLY.
  • Wednesdays: Citywide recycling – Use YELLOW LID CART ONLY.
  • Fridays: Trash and brush/bulk for residences West of S. Uhl Road – Use GREEN LID CART ONLY.
 
All trash and recyclables should be placed at the curb or alley depending on neighborhood by 7:00 a.m. on collection day to ensure prompt pick-up. Please be sure to place your collection carts at curbside ONLY on your designated day. Place carts at least 3 feet from vehicles, other carts or objects with the lid facing the street. The lid must be completely closed.  
   
Recyclable material includes: (Recycling Instructions)  
   
  • Cans and Foil: tin, aluminum, steel or bi-metal cans, aerosol cans and jar lids.
  • Paper: Newspaper, junk mail, cardboard, books, phone books, egg cartons, frozen food packaging, paper bags and boxes and magazines. NO gift wrapping paper, No photos, or food contaminated paper.
  • Plastic: Plastic bottles #1-#7, milk jugs and detergent containers. NO plastic bags, NO food contaminated items, NO Styrofoam or packing peanuts.
  • Glass: Bottles and jars, food containers, beverage containers. (Please rinse) NO light bulbs, ceramics or glass windows or mirrors.
 
Do not place construction debris, hazardous waste, pesticides, herbicides, batteries, oil, paint, CFL light bulbs, cleaning fluid, biomedical waste, sharps or dead animals weighing over 10 pounds in collection carts.  
   
Residents may place out for collection up to four (4) cubic yards of bulk waste (furniture, washers, dryers, etc.) on regular trash collection day.  
   
  • Brush no longer has to be bundled but please be sure to cut limbs, branches, etc. into manageable lengths. No limbs over 40 pounds.
 
Storm Water Drainage Fee: This fee funds the City’s Storm Water Utility to meet requirements of an unfunded federal mandate to control Storm Water pollution.  
   
The Storm Water Drainage Fee for residential customers is a flat fee. The fee for commercial customers is based on land size. This fee funds Storm Water control efforts such as:  
Storm Drainage Maintenance,
Annual Street Sweeping,
Household Hazardous Waste Disposal,
Clean Up Day,
Increased surveillance, investigation and
Prosecution of illegal dumping.
 

 
 WATER BILL PAYMENT METHODS  
The City will accept payments in cash, check, money order or credit card (Visa and Master Card only).  
   
Payments may be made by:  
Mail,
Telephone,
Online,
Drop Box (in front of City Hall), or
In person at the Utility Billing Payment window located in the foyer of City Hall.
 

 
 MOVING OR TRANSFER OF SERVICE  
Please notify us in advance of the move or transfer date by:  
Telephone,
fax, or
 
 
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